Verizon, SOS
Digest more
Verizon says a software problem caused the glitch and they are conducting a postmortem, but experts say outages are "a fact of life" these days.
Many were unable to make calls or use mobile data as phones displayed an 'SOS' status or showed no network connection.
New York State Assembly member Anil Beephan has called on the Federal Communications Commission to investigate the hourslong service outage.