Verizon says a software problem caused the glitch and they are conducting a postmortem, but experts say outages are "a fact of life" these days.

Verizon said it would "work through the night until service is restored" and said it would provide "account credits" for any customer who lost service.

Even when you're in an area with good cellular coverage, your iPhone status might read SOS. Here's what to know.

Verizon Communications has received the final approvals needed to buy fiber-optic broadband provider Frontier Communications after agreeing to some concessions to California regulators, including a small-business spending commitment.

Experts have told USA TODAY such outages can be dangerous and will continue. Verizon apologized to its customers and said it would be offering credits to everyone who was impacted. A spokesperson told USA TODAY that the outage was tied to a software issue and that the company is "conducting a full review of what happened.

Verizon is offering customers a $20 account credit following a massive outage that brought down service across the US on Wednesday. In an update on X, Verizon says you’ll receive a text message when the credit is available, which you can redeem by logging into the myVerizon app and accepting it.

Tess Coward, a 27-year-old PR professional based in New York City, woke up feeling under the weather on Wednesday. But without the ability to make phone calls or receive text messages, she couldn’t get in touch with her doctor or log into the provider’s patient portal.

With widespread outrage over missed appointments, no GPS, and the inability to log in to work apps, many say a $20 credit is not enough to make up for the incident.