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Angry Customer Wants A Card For Her Friend’s Dog, But She Doesn’t Understand Why The Store Doesn’t Have The Exact Type Of Card She Wants

Buying someone a card can be a nice way of celebrating an occasion like a birthday or sharing sympathy for a sad time, like losing a loved one. What would you do if you couldn’t find the exact type of ...
Mainebiz

Turning angry customers into allies — and opportunities

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...
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Teenage girl worked at a coffee shop where she had to deal with angry customers, so she and her coworkers pretended to fire each other

You can’t please everybody, especially when you’re working in a coffee shop. What would you do if an angry customer kept complaining about how you did your job? This teenage girl dealt with several ...