Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Dublin, Aug. 20, 2025 (GLOBE NEWSWIRE) -- The "Customer Care BPO - Global Strategic Business Report" has been added to ResearchAndMarkets.com's offering. The global market for Customer Care BPO was ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...

PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, today announced it has ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It is no secret that customer service and customer support are equally critical with respect ...

PARIS--(BUSINESS WIRE)--Webhelp, a leading global provider of customer experience (CX) and business solutions, today announced it has been positioned by Gartner® as a Leader in the 2022 Magic ...