AI is the largest change coming to work we’ve seen in the last fifty years. According to a survey conducted by Genesys in March of 2024 with 1000 global customer experience leaders, two-thirds (67%) ...

Many of the top change management models focus on emotional well-being as you navigate the nature of change. Change can be a difficult process, especially for larger, entrenched organizations. Proper ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...

The supply chain industry is undergoing a significant transformation, moving away from outdated processes to adopt modern, automated systems that connect all parts of the trading ecosystem. This level ...

The Stages of Change Management, also known as the Transtheoretical Model, is a framework originally developed to describe how people change their behavior. It has since been adapted for use in ...