Measuring customer satisfaction with a variety of Web sites, from news portals to search engines to social networks, a new study finds Facebook in last place. Lance Whitney is a freelance technology ...

Consumers experience significant differences in satisfaction based solely on budget status or financial condition at the time of purchase, research concludes. While the relationship between the pain ...

CLEVELAND — Cleveland Hopkins International Airport ranks near the bottom in customer satisfaction among similarly-sized airports in North America, according to a new study by J.D. Power and ...

The latest look at auto industry customer satisfaction has a brand that should be an underdog moving well into its own in first place. At the same time, vehicles from Ram and Chrysler saw their scores ...

Bradley International Airport ranked towards the bottom of a new survey of passengers' satisfaction with the airports in North America. Bradley Airport came in tied for second-worst among medium-sized ...