Statement from the Taxpayers' Ombudsperson about the Canada Revenue Agency's progress halfway through its 100-day service improvement plan

Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe ...

Mid-point Update – The CRA’s 100-day Service Improvement Plan

As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress. This ...

In scathing report, AG finds CRA call centres are slow to answer and often inaccurate

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...
The Canadian Press on MSN

CRA gave accurate tax info to 17% of individual callers: AG report

Auditor General Karen Hogan's report said most callers waited an average of 31 minutes, with just 18 per cent of calls ...

Auditor-General takes aim at CRA on call centre delays, inaccurate answers

Between February and May, staff from the Auditor-General’s office placed 167 calls to the CRA with general tax questions.
The Canadian Press on MSN

CRA reports progress as call centre improvement plan hits 50-day mark

Centres now answering 77% of incoming calls, addressing backlogs Two senior officials working at the Canada Revenue Agency ...