Compare the best IVR systems for 2026, including pricing, key features, call routing tools, and best practices for choosing ...

It is not uncommon for some businesses to struggle and get pushed to the brink, only to successfully pivot and enjoy a rousing comeback. Such turnarounds have happened with tech companies like Dell ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some. Interactive Voice Response (IVR) analytics is a practical approach ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Ooma, Inc., a smart communications platform for businesses and consumers, today announced it has added Call Analytics and other advanced features to Ooma Office, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Dany Lepage discusses the architectural ...

It's predicted that the annual number of mobile phone calls to businesses will reach 169 billion by 2020, and that click-to-call -- web integrations enabling real-time calls -- will influence more ...

The flood of mobile calls to U.S. businesses continues unabated, changing the way enterprise brands view the telephone as an inbound marketing channel. It is also now changing the way brands view the ...

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Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow. Predictive analytics can help evaluate behavioral ...