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Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

AI is playing a bigger role in bank contact center operations, but it isn't about to displace human agents, experts say. Pittsburgh-based F.N.B. Corp.'s most recent investor presentation includes data ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.