Competitors Avaya and Genesys Telecommunications Laboratories also are working on similar strategies, which they trumpeted late last week at Microsoft's partner conference in New Orleans. Siemens' ...

The race to delight customers, increase wallet share, and reduce cost to serve for all companies - large and small - is driving a high-stakes gold rush for the artificial intelligence (AI)-driven ...

Friends in the call center software industry are telling me that they’ve noticed a decided pickup in their business. What’s interesting about that tidbit is that these people are also saying that the ...

The Health Connector took a “bad stumble” as it transitioned to a new call center vendor this week but has since diagnosed and addressed the problem that created access hurdles for members, the agency ...

With the goal of improving its customer service, the Connector Board in June approved an agreement with the vendor Accenture for call center planning and design work over the summer. Last Friday ...

BOSTON (SHNS) – The Massachusetts Health Connector took a “bad stumble” as it transitioned to a new call center vendor this week but has since diagnosed and addressed the problem that created access ...

The Massachusetts Health Connector took a "bad stumble" as it transitioned to a new call center vendor this week but has since diagnosed and addressed the problem that created access hurdles for ...