Over the past few years, government agencies have been taking steps to modernize and leverage new technologies to respond more quickly to crises, provide inclusive services and enhance customer ...

These conversations also set the tone for the rest of the patient’s interaction with a hospital or health system and influence the organization’s brand. But keeping call handling prompt, efficient and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. While businesses are primarily focused on technology upgrades that improve the customer ...