This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The majority of banking and financial services organisations ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

Big Four firm EY has released the EY Risk Navigator, an integrated solution built on the SAP Cloud Platform, SAP's open platform-as-a-service. The software provides users predictive analytics to ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of ...