Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Costco sells plenty of foods that loyal shoppers keep going back for, but it also has a few duds. These are the Costco items ...

(WHNT) — How thoroughly does your company track comments left by clients? Knowing what to do when a negative review or complaint appears online about your company is important since it may ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

Coupang received more consumer complaints related to personal data over the past four years than any of its e-commerce ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...