The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Editor's Note: This article has been updated on March 13, 2024 to include new data and information. The original content was authored by Tom Regan. The more businesses understand their customers — ...

As a business transforms through the business-life cycle, leaders are faced with challenges of continued revenue growth. This often leads to periodic self-examination and reflection in the hope of ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

NEW YORK (January 25, 2016)—According to a new report by Forbes Insights, in association with Pitney Bowes, "Understanding Your Customer: The Foundational Enabler of a Superior Experience With ...

From ERP systems and call centers to SFA and sample-management solutions, pharmaceutical companies have myriad ways of capturing customer information and learning more about customer needs. Add ...

FileNet, an IBM (NYSE: IBM) company, today unveiled Customer Information Management, a single customer view solution that allows people dealing with customer enquiries to access all documents, images ...

Summary: Before a business can become customer-oriented or even start to think about delivering a better customer experience, it needs to know who its customers are—as well as where they are, what ...

Dublin, Aug. 05, 2025 (GLOBE NEWSWIRE) -- The "Customer Information System (CIS) - Company Evaluation Report, 2025" report has been added to ResearchAndMarkets.com's offering. The Customer Information ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...