Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Broadcast Electronics has hired Jon Foreman as customer service engineer for the company’s digital studio line. He comes to BE after a 20-year career in radio studio engineering, having most recently ...
ServiceNow Customer Service Management uses a structured, closed-loop process to diagnose and fix the root cause of customer issues. More and more companies are providing a mix of connected products ...
Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...
If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...
Schweitzer Engineering Laboratories has named David Costello their Chief Sales & Customer Service Officer. Costello steps into the newly created position to guide the company’s S&CS organization ...
In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...
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