Rule No. 1: Exceed every patient's expectation. It is not enough to simply meet patient expectations. For the most part, patients don't want to spend money on dentistry or be in a dental office. They ...

Recently, at a large grocery chain, I had a very frustrating experience. I attempted to use the self check-out express lanes to purchase three products. I was not able to do this because I did not ...

Mr. Dylan is on the money. You gotta serve somebody. We live in a service economy where most jobs, whether they are in healthcare, retail, education, or hospitality, involve providing some sort of ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...