PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the Customer ...

The Defense Commissary Agency will launch its annual worldwide Commissary Customer Service Survey (CCSS) starting Aug. 24, with new safety measures in place to help prevent COVID-19 exposure.

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

Nobody knows the trials and tribulations of customer service better than the NBC4 Responds team. It’s why we’re committed to helping all of our viewers resolve their consumer issues. But not every ...

Is Chick-fil-A the best drive-thru in America? Find out why this Atlanta favorite tops customer satisfaction, even if it’s not the fastest.

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...

Excellent online customer service may be worth US$17.3billion in 2010, according to a new Ovum survey commissioned by StellaService. That’s the round figure for the 10.7 percent premium the report ...

How are you being served? Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service, from refund delays and denials to ...

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK (PIX11) — The MTA wants to hear ...

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...