Affinity, a relationship intelligence platform designed to work with existing customer relationship management (CRM) solutions, today announced that it closed an $80 million series C funding round led ...
TEC Worldwide is an international organization of more than 7,000 business owners, company presidents and chief executives. TEC members meet in small peer groups to share their business experiences ...
Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...
Westpac nine months ago began the process of overhauling its complaints handling practice, standing up a new Customer and Corporate Relations team comprised of staff from Westpac, St George, Bank SA, ...
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Customer Tracker, an invoicing and customer database application for both the traditional Mac operating system and Mac OS X, has been updated to version 2.6 by developer Kevin VanStrien. The app is ...
Best-in-class companies increased customer satisfaction by 26 percent and customer retention by 26 percent in 12 months, as reported by Aberdeen Research in a recent study titled Customer Feedback ...
Most businesses around the world are being forced to take a hard look at their budgets, thanks to the coronavirus pandemic. The smart ones, however, have realized that increasing spend on things like ...
Businesses are always on the hunt for customer feedback. They e-mail us surveys. They ask us to stay on the phone after a service call to rate the interaction. Many rely on metrics such as the Net ...
Montreal, Quebec and Atlanta, Georgia--(Newsfile Corp. - August 8, 2025) - Cigo Tracker, a leading provider of last-mile delivery and logistics software in the United States, is proud to announce the ...
According to Pied Piper, pontoon boat dealers trail their automotive and powersports counterparts in converting calls into store visits.
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