Regardless of your industry or position, in a work emergency, while working alone, you want to have someone you can easily contact for help. One strategy to address this issue is by using internal ...

Nationally and locally, 9-1-1 operators are frustrated! There’s been a dramatic increase in 9-1-1misdails to emergency call centers. “This has happened because of a phone upgrade between Apple and ...

When someone calls 911, they expect a highly trained professional to answer, but emergency call center workers are part of an "industry under immense pressure" because of understaffing and a host of ...

Catch up on 911 Crisis Center on Peacock or the Oxygen App. When someone is choking, what do you do? What if there's a fire? Or gunshots at the neighbor's house? What if someone is about to deliver a ...

Police and fire departments throughout the state took to social media to alert followers to the problem, which was causing some 911 calls made from landlines and cellphones to not go through to the ...

Although call centers can be beneficial in a few ways, like requiring less work and providing reliable contact, they have their challenges, like being slow or not offering monitoring. Regardless of ...