In the early 2000s, I was conducting a security assessment at a healthcare facility when I observed a telling moment in the waiting room. A mother, visibly stressed, had just learned from the ...

Learn negotiation skills used to de-escalate a suicide attempt. Tactical empathy, listening, mirroring, and calibrated questions helped. Chris Voss's techniques created safety. Trump voter regret is ...

If you’ve ever tried to calm someone down by telling them to calm down, you know it can often have the opposite effect. Keynote speaker Drew Moldenhauer joined us on Twin Cities Live to share what we ...