Whether we're sitting in a meeting, hearing our partner tell us about their day, or catching up on our favorite podcast, we may think of listening as a passive activity. In these scenarios, the person ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. Did you know that active listening is considered a top ...

In my 10 years of leadership speaking and training, active listening has been the most commonly given leadership advice. Rather than passive listening to respond, active listening is fully focusing on ...

Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Waiting for my friend to reply, I think the only wrong answer is “fine.” If I answer in that way, it’s meant as a conversation non-starter and means I don’t feel comfortable or have the energy to ...