An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

A new analysis identifying airlines with the worst customer satisfaction worldwide has placed American Airlines at the top of ...

A new global ranking sizes up which carriers leave flyers the most frustrated and why, without pulling punches.The findings by London-based Click Intelligence built a “Dissatisfaction Index” using ...

At the top of the list is Delta Air Lines, which has been crowned the best U.S. airline for the third consecutive year. With more than 200 million passengers annually, Delta has scale on its side, but ...

Flying may bring no end of headaches these days, but by the numbers it's still the safest way to travel. Picking one of these airlines could cut down on hassle.

Travelling across the US, whether for business or leisure, starts with one crucial decision: choosing the right airline. That ...

While both Spirit and Frontier Airlines in the United States are known for their low-budget status, with numerous complaints, cancellations, on-time performance issues, and frustrating customer ...

A Welsh man decided to book flights with two of America's "worst airlines" to see what they're really like - and he filmed his entire journey to show others the truth. Airlines differ in popularity, ...

Flight cancellations and delays can be really infuriating. When you expect to get to your destination on time and don't, it ...