Magazine announces 2020 list of America’s Best Customer Service “We’re proud to receive this recognition from Newsweek, as we’ve worked hard this year to deploy technology and advance our service ...

About 200 Humana call center agents are now using artificial intelligence software to enhance customer service, according to the Wall Street Journal. The software, developed with tools from Cogito ...

For the third year in a row, Humana ranked No. 1 among health insurers for customer experience (CX) by Forrester*. Humana received the highest CX Index™ score among Health Insurers in Forrester’s ...

TAMPA, Fla.--(BUSINESS WIRE)-- Humana (NYSE: HUM), Florida’s largest Medicare health plan contractor, today announced plans to add another 200 positions to its fulltime workforce at its national ...

Kaiser Permanente, Humana and Blue Cross Blue Shield of Florida came out on top for customer satisfaction, according to an annual survey from Insure.com. The study looked at 9,586 company reviews for ...

LOUISVILLE, Ky.--(BUSINESS WIRE)--Leading health and well-being company Humana Inc. (NYSE: HUM) has been recognized by Newsweek as Best in Customer Service among health insurance companies in the ...

LOUISVILLE, Ky.--(BUSINESS WIRE)--For the second year in a row, Humana Inc. (NYSE: HUM) rose to the top as No. 1 in service in its industry, according to Newsweek’s 2020 list of America’s Best ...