Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

Reports on metrics -- the measurements used to assess some aspect of a company's performance -- are worthless if managers cannot turn the data into results. Key performance indicators, or KPIs, give ...

KPIs are your guide to understanding every moving part in your business, and might just be the most important part of management. Too often I see owners fail to get an understanding of how their ...

LONDON--(BUSINESS WIRE)--Datawatch Corporation (NASDAQ-CM: DWCH), a leader in Business Intelligence (BI), today announced Datawatch Dashboards for Service Management, a real-time statistical and ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...