The customer had already set a $12 gratuity, and Instacart allows tip adjustments for up to 24 hours after delivery.

He’d long had a policy against accepting Walmart orders. When you’re an Instacart shopper, speed matters. In contrast with most grocery stores, the products at Walmart are quite spread out. Still, the ...

Online shopping is a convenient way to check errands off your to-do list without leaving the house. As shoppers choose grocery delivery for a number of reasons, Instacart is one of the most popular ...

Gig worker app Instacart is opening up a new “tip protection” program to compensate drivers for tips customers removed without good reason, the company announced today. Bait-and-switch tipping is one ...

Instacart says it has revised its tipping policy to stop tip-baiting, a practice where a customer lures an Instacart shopper with a large tip to pick up their order, but removes the tip after the ...

In the height of the pandemic, grocery delivery behemoth Instacart dealt with “tip-baiting” or a gross tactic in which customers baited shoppers with a big tip, and then reduced said tip to zero after ...