Louisiana’s insurance department has issued Express Scripts a cease-and-desist order, alleging the pharmacy benefits manager failed to pay more than 1.3 million prescription insurance claims on time.

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

In recent years, AI has amplified this imbalance. Major insurers have turned to AI tools that scan medical records, apply coverage rules and generate denial letters in bulk. Investigations have found ...

We estimated quotes using four homeowner profiles with various coverage amounts for dwelling, personal property, liability, other structures and more. We also varied the credit scores, the year the ...

ALBANY — Two of the Legislature’s chief sponsors of the Child Victims Act have asked the state Department of Financial Services to investigate allegations that insurance companies are not complying ...