Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at JD Power. He is responsible for the growth of the ...

TROY, Mich.--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...

J.D. Power is sharing the results of its latest study regarding auto insurance. It involves customer satisfaction with the claims process. On the bright side, auto insurance rates are finally starting ...

Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...

Insurance shoppers buy nearly half of all auto and home policies online, new study finds. But insurers still fall short of ...

Nearly half (47%) of all new auto and home insurance policies are now purchased digitally, 1 underscoring the critical role insurance apps and websites now play as a conduit to new customer ...