ATLANTA, GA--(Marketwired - June 06, 2017) - Jacada, Inc. (JCDAF), a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, ...

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation ...

This latest release unleashes new customer analytics visualization tools to allow enterprises to battle customer service complexity and gain insights for continuous improvement of automation that ...

ATLANTA, July 23, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global ...

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...

After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit ATLANTA, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Five9, Inc. (FIVN) ...

Many customer service representatives (CSRs) are finding their jobs shifting underfoot, as products and services grow in both number and complexity. Not only are agents expected to solve issues, but ...

ATLANTA--(BUSINESS WIRE)--Jacada Ltd., a leading provider of real-time agent assist solutions, today announced the completion of its acquisition by Uniphore Technologies, the leader in Conversational ...

ATLANTA, GA--(Marketwired - August 02, 2016) - Jacada Ltd. (JCDAF), Jacada announced today that TMC, a global, integrated media company, has named Jacada Visual IVR as a recipient of a 2016 CRM ...

Legacy integration and Web-to-host software maker Jacada this week is expected to announce a product designed to let users combine content from multiple applications into a single interface. Legacy ...

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation ...