Microsoft Corp. Wednesday released an update to its software for call centers that adds new functionality for customers to interact with customer-care agents, according to the company. Previously, ...

ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1. This ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

From AI that changes customer voices to sound less angry to software that detects employee stress, new tech aims to improve the customer service industry. Working at a call center can be a stressful ...