At the end of a workshop about cultural preferences in the workplace, a team leader in a global pharmaceutical company told me: “I operate with an open-door policy,” and confessed that he sought to ...

Stopping into America’s largest coffee chain to use the bathroom while out and about? You’ll need to buy something first. Starbucks is reversing its open-door policy, which allowed anyone to lounge in ...

Starbucks has introduced a policy that will require people to make a purchase if they want to hang out in their cafes or use the restroom. It's part of a strategy that the new CEO hopes customers will ...

Third spaces like coffeehouses are more than places to grab a drink—they’re cultural hubs where communities connect. What happens when your neighborhood coffee shop tightens its doors? Starbucks, long ...