There's a big difference between order-taking and selling. Here's an email from a Sales Machine reader who wants to increase his average order size through upselling, but doesn't yet have people with ...

here is no greater pejorative to hurl at a travel agent than the epithet "order-taker." Suppliers give commissions happily to those who "sell" their products, and grudgingly to those whose desks just ...

Hubert Joly, CEO of Carlson Wagonlit Travel (No. 2 on the Travel Weekly Power List), wrapped up several important tasks in 2006. His GDS strategies coalesced. He acquired Navigant, one of his largest ...

Speaking to theCUBE at the Oracle Cloud Launch at Oracle HQ in Redwood Shores, CA, Michael Kuban, director of Enterprise Solutions for global supplement manufacturer Pharmavite, LLC, discusses how ...

If L&D wants to evolve into a strategic entity, creating value for the organization, a significant mindset and behavior shift is required. The Learning & Development (L&D) field, since its inception, ...

“Order takers.” When times are great in the business, that’s the label sales team members get. A consensus of opinion goes roughly as follows. Homes and neighborhoods sell themselves off deep interest ...

Remote order takers for the drive-thru are not new in the quick-service restaurant industry. McDonald's, Wendy's and, most recently, Jack in the Box have made use of centralized call centers to take ...