As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Every person and organization has some familiarity with performance metrics and reporting, yet how to take that experience and apply it to asset management is not straightforward. Looking at industry ...

Let’s say a client asks you, “What was the best-performing fund last year?” Or perhaps they want to know, “What was the performance of the S&P 500 last year?” Before answering, it would be best to ask ...

About 50% of business data is now stored in the cloud – and the volume stored using cloud technologies is higher still when private and hybrid clouds are factored in. Cloud storage is flexible and ...

Results agility means shifting the focus from activity to outcome. In this example, the better measure might be first-contact ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

We discuss our concerns about tying physician performance to CG-CAHPS scores and suggest an alternative approach to facilitate translation of service excellence into clinical practice. The Affordable ...

PSEG Long Island achieves 67% of LIPA's 2024 performance metrics, facing challenges in customer satisfaction and system ...