Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

The Navy said beginning Friday it's allowing boot camp recruits to use their cell phones for family calls after a small test of the new policy rolled out in late November. Recruits are typically ...

Phoning home during training just got a little bit easier for incoming sailors, thanks to a policy update by Navy Recruit Training Command. As of March 29, recruits can use their personal cellphones ...