AnswerConnect, a leader in business services and software, has released new research revealing a growing consumer backlash against AI in customer service across the US, UK, and Canada. Comparing ...

Redditors around the world were scandalized last week after learning that a team of researchers released a swarm of AI-powered, human-impersonating bots on the “Change My View” subreddit. The ...

Are we at peak social media yet? It’s an interesting question to ponder after the launch of an iOS app offering a social media experience just for one. At a glance, SocialAI — which is billed as a ...

New research in the US, UK, and Canada shows attitudes toward AI in customer service are worsening, with more customers rejecting bots, losing trust, and choosing human support.