Improving schedule stability in the retail sector means better sleep for sales associates, according to a new study co-authored by a leading UChicago scholar of work-life issues. The study was a ...

As artificial intelligence reshapes customer expectations and business operations, the very definition of consultative selling is evolving.

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Yes, you read that correctly. In the luxury space, rude sales staff apparently lead to more sales, according to a study from the University of British Columbia’s Sauder School of Business. Researchers ...

The way to make customers for life is to build a relationship with them, make them feel connected to your brand, and make them feel like a person, not a number. One of the ways to do this is by ...