From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...

Correspondent Jerry Bowen reports for CBS News Sunday Morning. It was absolutely stunning news back in 1974: The kidnapping of 19-year-old Patty Hearst by a mysterious gang of radicals who called ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...