According to a report from The Washington Post this week, the Social Security Administration website issues have left beneficiaries unable to log in. There have been spates of intermittent uptime and crashes caused by an influx of traffic due to an expanded fraud checking system that wasn't tested at scale.

The agency said it's reversing a decision to cut phone services for identity verification after a backlash from seniors.

Public outcry appears to have convinced the agency to abandon a plan that would have required in-person visits for some beneficiaries.

The Social Security Administration has backed off on its plans to make more older Americans travel to field offices when they apply for retirement benefits. The agency had planned to require anyone filing for benefits or changing bank account information to verify their identities in person instead of over the phone if they were unable to do so through the agency’s website.

The Social Security Administration reaffirmed its plan to reverse previously announced phone service cuts, telling Americans who benefit from the services that an “anti-fraud check” would be implemented instead.

Spokespeople from the North Dakota branch of AARP say residents can play a role in maintaining and improving Social Security services. They say public outreach to members of Congress helped stop a proposed plan to cut telephone services.

At the last minute, the Social Security Administration has announced it won’t be cutting phone services for seniors—a policy it had previously claimed would go into effect on Monday. Now, the agency has shifted its position,

The original policy required individuals applying for benefits to verify identity in person at a field office if they were unable to use the online platform.

The proposal prompted a flood of angry constituents showing up to SSA field offices, prompting lawmakers and administration officials to intervene.