With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...
The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
The Financial Conduct Authority (FCA) has recently published a series of comprehensive reports assessing how firms treat customers in vulnerable circumstances. These reports, released on March 7, 2025 ...
More than 1,500 EDF customers across the UK have received support to regain control of their energy bills through a ...
During 2024, the Financial Conduct Authority (FCA) carried out a review of firms’ treatment of customers in vulnerable circumstances. After a lengthy and detailed review, the FCA published its ...
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This partnership builds on Chase’s existing vulnerable customer support ...
Utility companies are modernizing collection strategies through unified platforms and data analytics, striking a balance between financial health and the well-being of vulnerable customers. MIAMI, ...
EDF said more than 15,000 customers across the UK have been helped over the past year ...
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