Verizon is reversing course after a controversial policy change drew criticism from consumers.

Verizon has removed its automatic 60-day phone unlock policy and added new restrictions for prepaid and postpaid users, aiming to fight fraud but raising concerns about reduced consumer flexibility.

Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their ...

Verizon recently introduced a controversial change to unlocking prepaid phones. Now, it's changed the unlock policy for postpaid devices.

Verizon agrees its phone unlock process is frustrating and says it will provide relief, potentially ending the 35-day wait for paid-off phones.

Following our report last week that Verizon is forcing people to wait 35 days for phone unlocks after paying off device installment plans, Verizon is apparently trying to eliminate the inconvenient ...

Verizon has made a major policy change that adds new hurdles for customers looking to switch carriers.

Add Yahoo as a preferred source to see more of our stories on Google. Verizon is facing criticism after sending a waiver request to the FCC in an effort to erase the policy that allows people to ...