We always knew that the future of video was more than just us sitting at one table talking to you sitting at another table. Much like the telephone that started out putting you in a 3 foot by 3 foot ...
In the CRM arena, video has been a staple in marketing for years. But today a new wave of video technology is now positioning video at the forefront in customer support, bridging the gap between ...
The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...