With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...
The tools we use to gather customer feedback influence the hypotheses we form, as well as how we interpret our overall CX success. A customer experience leader’s foremost responsibility is to make all ...
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, today announced the release of VoC Insights, a groundbreaking ...
PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...
Keysight has been recognized in the 2024 Gartner® Peer Insights™ ‘Voice of the Customer’ for Breach and Attack Simulation Tools. We are honored that Keysight has been recognized in the ‘Aspiring’ ...
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Salesforce Puts Slack, Voice Tools At Center Of AI Strategy
Salesforce stock is down 27% in 2025 despite its artificial intelligence push. At Dreamforce, Salesforce unveiled a new Slack-based strategy.
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