The top practices convert 75% of calls to appointments. But if you don’t train your front office team, you end up with the industry average of a 35% call conversion rate. That means you’re leaving ...

The torrent of telephone calls pouring into your practice each day can make it a challenge to keep up with the patients you need to see in the office. Test results, medications, referrals: The ...

Study looks at how well dealerships answer service department telephone calls Pied Piper called dealerships across the U.S., trying to schedule a service appointment.