In today's challenging economy and ultra-competitive marketplace, businesses simply can't afford customer churn; retention, engagement and overall experience are more important than ever. That's why ...

To learn more about the robustness of eXplorance offerings, read about the Blue enterprise-feedback management software and how higher education organizations can best leverage it.

6.3 Enterprise feedback management (EFM) software 6.4 Web analytics & content management 6.5 Speech analytics 7. Global Customer Experience Management Market, By Touch Point Type 7.1 Introduction ...

GMC Software Technology, a leading provider of customer communications and output management solutions, today announced the launch of GMC Inspire™.

Originally intended to allow companies to solicit and centrally manage feedback from their customers, enterprise feedback management (EFM) software is having its reach extended beyond basic surveying ...

Enterprise feedback management software allows companies to solicit and centrally manage feedback and other data from their customers and then convert it into actionable information that can be ...