NiCE Cognigy is the Sole Vendor Recognized as Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer for Enterprise Conversational AI Pla…

NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been ...
Demand Gen Report

Gartner: Only One-Third of Consumers Say GenAI Rivals Search Engines

Gartner found only about one-third of consumers believe GenAI chatbots are as effective as search engines for learning new information ...

Why Enterprises Are Testing Conversational AI Beyond The CRM

Conversational AI is gaining attention as enterprises look beyond CRMs to spot hesitation risk and momentum before forecasts ...
Seeking Alpha

RingCentral Named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Eleventh Year in a Row

RingCentral (RNG) ranks #1 in two out of the six product or service Use Case categories and tied #1 for another in Gartner Critical Capabilities for UCaaS report “AI has fundamentally changed how ...

Conversational AI doesn’t understand users — 'Intent First' architecture does

The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...