What is your net promoter score? Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others.

Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale.

This is where Net Promoter Scores, or NPS, come into play. NPS data can be obtained by asking a simple question: How likely would you be to recommend a practice to a friend or family member? On a ...

Inconsistencies in how the Net Promoter Score is measured renders it incomparable across companies. That doesn't stop the braggarts. Who do they think they're fooling?

Understanding those reasons is the first step toward a higher NPS — and more loyal customers. Adapted from Using Net Promoter Score to Improve Customer Experience at Enterprise Apps Today.

Maximize what your CX team can do with Net Promoter Score to foster better customer experiences.

Net promoter scores indicate how likely patients are to recommend the organization to a friend or colleague. As hospitals consider this metric, Mr. Long said a comprehensive approach is best.

To gauge the current health of your digital CX, consider factors such as customer feedback, net promoter scores, customer journey analytics and overall customer satisfaction rates.