For decades, most deaf or speech-impaired people who wanted to use the phone had to rely on friends or family for help. Or they had to use an expensive TTY machine. Then three years ago a service ...

In 2002, telecommunication companies like MCI and AT&T offered free calls to the hearing impaired via internet web pages. The deaf customers will type their messages into dialog boxes similar to ...

Former call center employee Tyler Stevens said he was fired after he decided to disconnect fraudulent calls. He said bogus use of the relay service was cheating the deaf community and taxpayers.