On-site IT support may be inefficient since many problems can often be fixed quickly and more effectively by a remote IT support technician.

Electric, a company that serves businesses with real-time IT support and data on their IT infrastructure, has raised $20 million in a series D-1 round of funding, which follows on from a previous ...

For now, remote support for consumers with PC problems means having to download an application to the desktop for diagnostic purposes while a technician is given control of the computer remotely.

Some of the most popular types of remote jobs listed on the site are administrative, part-time and contract work. The site ...

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

While remote and hybrid work options are quickly becoming the norm, this shift has created challenges for IT teams as they seek to adapt. Validating the new workforce configurations, Gartner ...

The idea of supporting hybrid or fully remote workers has changed the dynamics of end-user computing support. We explore the challenges.

Business leaders can streamline operations and create policies and systems to empower remote teams as companies evolve to better accommodate and support remote workers.

IT support has forever changed as more and more employees are now working from any number of remote locations — and no longer sitting behind a corporate firewall. The days of walking your ...