As shoppers engage, SmartCircular captures interaction signals that help retailers understand which promotions are resonating and influencing trip planning. With SmartCircular, retailers can do the ...

C ustomer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in rev ...

Acquisition strengthens TransUnion's communications solutions portfolio and expands fraud prevention capabilities.

Collaboration links Venmo's and PayPal's global wallet networks with Authvia's conversational commerce platform.

Branded calling “works most effectively as part of a comprehensive approach to fighting scam and spoof threats to the voice channel,” warns Mike Schinnerer, vice president of enterprise product ...

And it shows up on the bottom line. Organizations that invest in employee experience see lower attrition, reduced hiring costs, and stronger customer loyalty. The connection between EX and CX isn’t ...

Lorikeet, the company that helps businesses create artificial intelligence concierges for their customers, today launched Coach, an AI co-worker that partners with customer experience teams to help ...

Partnership brings together Eckoh's expertise in securing sensitive customer data with boost.ai's conversational AI technology.

ContinuumGlobal's Omnichannel Assistant helps marketing teams generate personalized messaging in one centralized platform.

NIQ's Say-Do Gap Measurement Framework quantifies the disconnect between consumer intent and real-world buying behavior.

New integration between Wunderkind and Klaviyo unlocks greater site identification, real-time personalization, and scalable triggered messaging.

Yottaa, providers of a cloud platform for e-commerce, has launched a Model Context Protocol (MCP) server to offer artificial intelligence-native access to web performance data for developers, ...