Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Verizon Consumer Group CEO Sowmyanarayan Sampath outlines the company’s AI strategy, customer experience goals and New Jersey ...

DIGITAL business services global leader TP recently signed a memorandum of agreement (MOA) with the Asian Institute of Management (AIM), marking the launch of the TP Emerging Leaders Development ...

From banks to insurers and superannuation providers, Australian institutions are redesigning customer experience (CX) from ...

Australians want more from their superannuation funds than just strong investment returns; they also seek valuable advice to ...

This is underscored by ASIC’s 2025–26 Corporate Plan, which identifies both the use of AI and directors’ conduct as focus areas. It is clear that responsible AI adoption, strengthened governance, and ...

As the federal government shutdown continues, many federal workers report experiencing increased financial distress. Several ...

The 10 producers who registered the most Angus beef cattle in the state of Colorado recorded a total of 2,562 Angus with the American Angus Association during fiscal year 2025, which ended Sept. 30, ...

I couldn’t help but think about all the abuse police officers must endure doing a job that I could never do; in an ...

“Cash for Trash” — a City of Tallahassee initiative encouraging residents to get their Fall cleaning on and to make some ...