Samsung's consistent high sales numbers, customer reviews, and placement at the top of consumer market research data suggest ...

An analysis of customer satisfaction scores by digital marketing firm Click Intelligence showed American is the world’s most ...

Based on government statistics, customer surveys, and aviation data, here is a round-up of the five best and the five worst ...

Matt Reid joined the IT services firm earlier this year as it looks to elevate the role of marketing to kick-start its next ...

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the ...

Delivery company Evri has been again crowned the 'worst' parcel firm in the country, based on customer satisfaction, for the ...

Does this customer-driven transformation truly impact the bottom line? Is there business sense in the adoption and ...

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Evri and Yodel have been ranked as the worst delivery firms for customer service, according to an annual survey by the regulator. Amazon and FedEx jointly topped Ofcom's customer satisfaction survey ...

Rivian is a popular electrified alternative in the pickup market. But according to Consumer Reports, you may be trading high tech for low reliability.

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...